All times list are in Central time (local Austin time zone)
Salon D/E [clear filter]
Monday, March 9

8:45am CDT

Opening Keynote: Design of the Past, Present, and Possible

We travel 50 years in the past and 500 years into the future to examine the long arc of design. Along the way, we’ll uncover our anxieties about the future, explore frameworks that help us think (and design) beyond vision, and develop a better understanding of what it means to understand.

avatar for Cassini Nazir

Cassini Nazir

Clinical Associate Professor, School of Arts, Technology, and Emerging Communication, The University of Texas at Dallas
Cassini Nazir is a designer of conversations, curriculum, and interfaces. He is currently a Clinical Associate Professor at UT Dallas where he teaches classes in interaction design. This spring, Cassini serves as Designer-in-Residence for the Masters in Design and Innovation program... Read More →

Monday March 9, 2020 8:45am - 9:35am CDT
Salon D/E

9:45am CDT

D02: Creating a culture of user-centered decision making: A case study
Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.


Hannah Calkins

Children's Hospital of Philadelphia
avatar for Laura McNamara

Laura McNamara

Children's Hospital of Philadelphia
Laura is the Data Discovery Librarian & UX Designer for the Arcus Program at the Children’s Hospital of Philadelphia (CHOP) Research Institute. Arcus includes a multidisciplinary team of librarians, archivists, data scientists, bioinformaticians, developers, clinicians, geneticists... Read More →

Monday March 9, 2020 9:45am - 10:30am CDT
Salon D/E

10:45am CDT

D05: A Wild Ride from Start to Finish: Mapping the Graduate Research Experience
With the goal of redesigning our existing services to improve the student research experience, we interviewed 23 graduate students about the barriers, facilitators and “roller coaster” of emotions they experienced while working on a literature review assignment, and then used the thematic analysis of those interviews to create a student experience map to inform our service design choices and show students when and how they can utilize library support for their research projects.

avatar for Amanda Tarbet

Amanda Tarbet

Assistant Director of Library Services, MGH Institute of Health Professions
avatar for Jessica G. Bell

Jessica G. Bell

MGH Institute of Health Professions
Good restaurants in Austin. I need to know!

Cathy Leslie

Assistant Professor, MGH Institute of Health Professions

Monday March 9, 2020 10:45am - 11:30am CDT
Salon D/E

2:00pm CDT

D09: Onboarding Colleagues and Students to UX
We'll explore principles, tools, and objectives in building onboarding programs for (1) user experience as a collaborative service for current and new colleagues, and (2) for students as UX researchers on our team. For colleagues, an onboarding/orientation provides an opportunity to grow a culture of UX and partnerships. For student interns, we examine what knowledge of UX and libraries is essential to maximize the time available and create a lasting experience.

avatar for Michael Ward

Michael Ward

Director, Library Technology & Discovery Services, Boston University Libraries

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon D/E

3:00pm CDT

D11: Personal README Files: User Manuals for Library Staff
Teams at three libraries are using personal README files to improve communication. As README files tell you how to use software, personal README files tell you how best to interact with teammates. Presenters will share the hows, whys and benefits of incorporating personal README files into your team's practice.

avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan
Rachel Vacek (she/her) manages the Design and Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University... Read More →
avatar for Josh Boyer

Josh Boyer

Department Head, User Experience, North Carolina State University Libraries
public services, library web, user research,
avatar for Ashley Brewer

Ashley Brewer

Senior Web and UX Librarian, Virginia Commonwealth University Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon D/E

4:00pm CDT

D13: Practical applications of Zoom as a usability testing tool for libraries
Usability testing is essential for understanding and improving the user experience of digital resources, yet coordinating the schedules, spaces, and technology necessary for recording usability sessions can sometimes feel overwhelming.  Learn how Georgetown University Library is using Zoom to conduct remote and in-person usability sessions more efficiently.

avatar for Emily Guhde

Emily Guhde

Director of Library Assessment, Georgetown University

Shayna Pekala

Scholarly Communication Librarian, Gonzaga University

Monday March 9, 2020 4:00pm - 4:45pm CDT
Salon D/E
Tuesday, March 10

8:30am CDT

D15-01: Affordable, Systematic Space Assessment
Assessing library space from the perspective of users’ rapidly changing needs and preferences is challenging in that it requires frequent collection of new sets of data to comprehensively capture their experiences, which can involve extensive expenditures of time and energy. This pilot study proposes four different types of space assessment projects that can efficiently capture comprehensive experiential data while meeting users’ rapidly changing needs and preferences.


HyunSeung Koh

Assessment Librarian and Assistant Professor of Library Services, University of Northern Iowa

Tuesday March 10, 2020 8:30am - 8:50am CDT
Salon D/E

8:55am CDT

D15-02: Fostering Design Thinking and Belonging in Makerspaces
This talk explores how we can foster design thinking and belonging in makerspaces. We discuss how various properties of physical space can help empower makers (particularly marginalized makers) to re-imagine/re-make their makerspace. The hope is that this re-imagined makerspace will enhance design thinking, foster belonging, and cultivate “maker” identities.

avatar for Jennifer Nichols

Jennifer Nichols

Director, CATalyst Studios, Associate Librarian, University of Arizona
MakerspacesDiverse and inclusive spaces and eventsFeminist leadership in librariesDigital Scholarship

Anna Montana Cirell

University of Arizona

Tuesday March 10, 2020 8:55am - 9:15am CDT
Salon D/E

9:30am CDT

D17-01: Participating intentionally with content stakeholders: How to build buy-in and ownership over new content
Who owns the content on the website?  When the content is about staff members, the answer to this can be ambiguous and fraught. This presentation will discuss the complexities of initiating, investigating, gathering, approving, publishing, and maintaining content in a multi-stakeholder environment through a case study about a staff directory.


Kyla Everall

User Services Librarian, University of Toronto

Judith Logan

University of Toronto Libraries

Tuesday March 10, 2020 9:30am - 9:50am CDT
Salon D/E

10:30am CDT

D19-01: Enabling User-Driven Design through Accessible Design Thinking
Making our designs accessible is often something we do after we’ve utilized design thinking to help craft solutions to problems. But what if we could break the ‘do one and then the other’ approach and have both accessibility standards and design thinking work in tandem to develop innovative solutions? Rethinking the iterative approach of design thinking and adding accessibility checks throughout the entire process helps us to achieve truly universal design.

avatar for Tobi Hines

Tobi Hines

Cornell University Library

Sara E. Wright

Cornell University Library
avatar for Kevin Kidwell

Kevin Kidwell

User Experience Designer/Developer, Cornell University Library

Tuesday March 10, 2020 10:30am - 10:50am CDT
Salon D/E

10:55am CDT

D19-02: WCAG (Web Content Accessibility Guidelines) in Plain Language
The Web Content Accessibility Guidelines (WCAG) provide detailed documentation on how to ensure content and code are accessible to people with disabilities. They can also seem slightly overwhelming. In this session we’ll break down how WCAG is organized and how to use it as a ready reference.

Access Presentation Slides


Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library

Tuesday March 10, 2020 10:55am - 11:15am CDT
Salon D/E
  1. Tools and Methods

11:30am CDT

D21-01: Usability Testing Toolkit: Methods, Processes, and Best Practices
User experience professionals and groups that focus on usability tend to have their own methods and practices for performing a usability test. The Usability Working Group at Cornell University Library has worked to translate our list of methods into a format that can be shared and utilized by ourselves and others. We want to explain a few of the methods that we use frequently and the specific additions to this toolkit that make it unique.

avatar for Tobi Hines

Tobi Hines

Cornell University Library
avatar for Kevin Kidwell

Kevin Kidwell

User Experience Designer/Developer, Cornell University Library

Tuesday March 10, 2020 11:30am - 11:50am CDT
Salon D/E

11:55am CDT

D21-02: First Three Months On the Job: How to Get Started as a Library UX Researcher With No Prior Library Experience
In July 2019 I was hired as NYU Libraries’ first UX Researcher, but prior I had no library experience nor a library sciences degree. What does the first three months look like for someone in this position? This talk will discuss this journey, including the initial tasks, takeaways and milestones throughout the process. At the end, participants can engage with similar or different stories about their entry to Library UX or other questions.


Harini Kannan

New York University

Tuesday March 10, 2020 11:55am - 12:15pm CDT
Salon D/E
  2. UX in Practice

1:55pm CDT

D23-02: Building Organizational Competence in UX Design
From a small team leading the design, development, and maintenance of multiple digital systems and web properties at an archival repository, this talk shares the results of our work to advocate for and build a UX design and usability testing program. It will detail a strategy to operationalize UX work through the organization-wide involvement of staff in usability testing activities, the creation of supporting templates, and the associated advancement of web accessibility awareness and skills.

avatar for Hannah Sistrunk

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 10, 2020 1:55pm - 2:15pm CDT
Salon D/E

2:30pm CDT

D25-01: Unexpected Benefits Uncovered in a UX Study of a Library Discovery System
In this short talk, we will share our findings from a task-based user study that compared students’ experience between our library discovery system and their preferred search tools along with unexpected benefits of conducting UX research in the academic library setting.


Grace YoungJoo Jeon

Assessment and User Experience Librarian, Tulane University

Tuesday March 10, 2020 2:30pm - 2:50pm CDT
Salon D/E

2:55pm CDT

D25-02: How to Create Survey Data Dashboards using Excel
UX researchers collect a large amount of qualitative survey data. This presentation offers a demo and detailed instructions for creating qualitative data dashboards using Microsoft Excel pivot tables and slicers. Excel dashboards facilitate data analysis and sharing results so colleagues can filter what is most relevant to their own departments. Excel is a convenient alternative for practitioners who cannot purchase additional software or commit the significant time required to create a sophisticated visualization.

avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University

Tuesday March 10, 2020 2:55pm - 3:15pm CDT
Salon D/E
  1. Tools and Methods

3:30pm CDT

Workshop: Go UX Yourself: Running a Space Design Workshop for Library Employees
This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

While UX practice continues to grow in libraries, Employee Experience (EX) is often overlooked. This workshop will introduce practitioners to EX through a practice space redesign scenario in a fun, low-stakes, learning environment. Takeaways include a resource bank with descriptions of the activities and techniques used in the workshop and example outlines to craft and run your own EX space redesign workshop.

Following this session, participants will be able to:
  • understand the basics of Employee Experience research, how it relates to and differs from User Experience research.
  • utilize UX techniques to research and improve library employee experience.
  • facilitate a space design workshop for library employees.

avatar for Amanda VerMeulen

Amanda VerMeulen

Assoc. Library Director for Research, Learning, and Outreach, Frostburg State University

Tuesday March 10, 2020 3:30pm - 6:30pm CDT
Salon D/E
Wednesday, March 11

8:30am CDT

D29: The Way I See It: Using Go-Pro Cameras to Understand Student Wayfinding Obstacles
This interactive presentation will introduce findings from a wayfinding study where ESOL students (English for speakers of other languages) were observed navigating physical and digital library spaces. We will present our multifaceted research strategy which combined think-aloud protocols, cognitive walkthroughs, and task-scenario testing with webscreen capture and video recordings from chest-mounted GoPro cameras. We will discuss our findings and provide an analysis of the social, digital, and spatial obstacles ESOL students encounter in academic libraries.

avatar for Nora Almeida

Nora Almeida

Instruction and Outreach Librarian, New York City College of Technology (CUNY)
Nora Almeida is an urban swimmer, writer, performance artist, librarian, and environmental activist. She’s an Associate Professor at the New York City College of Technology and a long-time volunteer at Interference Archive. She has organized media-making workshops, public events... Read More →
avatar for Junior Tidal

Junior Tidal

Assoc. Prof., Web Services & Multimedia Librarian, New York City College of Technology of the City University of New York
I am the Web Services & Multimedia Librarian for the New York City College of Technology. You can learn more about me at https://juniortidal.com.Consider attending the panel presentation, "Creative Practice as Scholarly Practice: Artistic Alternatives to “Publish or Perish” Models... Read More →

Kimberly Abrams

New York City College of Technology of the City University of New York

Wednesday March 11, 2020 8:30am - 9:15am CDT
Salon D/E

9:30am CDT

D32: Creating a User-Centered Strategic Plan
This presentation will discuss how UX expertise was crucial to developing a user-centered strategic plan for a large academic library. We will discuss the benefits and drawbacks of working with consultants, using an appreciative inquiry-based process, and gathering and analyzing ideas from hundreds of faculty, staff, students, and library employees.


Robin Dean

Michigan State University
avatar for Joshua Sanchez

Joshua Sanchez

Head of User Experience, Michigan State University Libraries

Wednesday March 11, 2020 9:30am - 10:15am CDT
Salon D/E

10:30am CDT

Keynote: Paying Better Attention to the Problem

“The idea is the place to start.” “Fall in Love with the problem.” “Get out of the building.” Our practice knows the foundation of a well-deserved experience begins with understanding the user. But our world is still full of generic software written “for everyone.” The way to fight past our current state is to pay attention to what comes before ideas, and to pay attention to people before they even become a potential user. It's not about generating ideas. It's about understanding the purposes of different people.

In this talk, Indi will outline methods for approaching this problem space with empathy and demonstrate techniques to explore problems and bring creative solutions, taking what can be a touchy-feely topic and breaking it down into something tangible, understandable, and actionable.

Indi's slides and handouts will be accessible in the "Presentation Files" folder in dropbox. You can also find them here:

avatar for Indi Young

Indi Young

Indi Young is a speaker, writer, and UX researcher. She empowers makers to know their problem space, and create inspired product designs through empathy and deep understanding of peoples purposes and variety of approaches. She is the author of two books, Mental Models and Practical... Read More →

Online Conference Moderator
avatar for Heather Jeffcoat

Heather Jeffcoat

Web & Discovery Management Librarian, Georgia Tech Library
Heather Jeffcoat is the Web and Discovery Management Librarian at the Georgia Tech Library. She earned a M.S. in Library and Information Studies from Florida State University and a B.A. in Geography from the University of South Carolina. Heather has managed the Library's web presence... Read More →

Wednesday March 11, 2020 10:30am - 11:30am CDT
Salon D/E

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