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Salon A/B [clear filter]
Monday, March 9
 

9:45am CDT

D01: The Role of UX in Fostering a Place for Diversity
This panel will feature an interactive conversation with three UX practitioners with varying professional and cultural backgrounds. The three practitioners are also from three different types of libraries (medical, law, and undergraduate). By sharing our experiences we hope to encourage positive actions in UX library culture. We’re excited to share our insights, opinions and experiences.
Speakers
avatar for Jessica Rios

Jessica Rios

Service Design and Assessment Librarian, Harvard Law Library
UX and service design in higher education and libraries
avatar for Allison Herrera

Allison Herrera

User Experience Researcher, Harvard Medical School, Countway Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library

Monday March 9, 2020 9:45am - 10:30am CDT
Salon A/B
  2. UX in Practice

10:45am CDT

D04: Assessing UX Maturity and Advocating for UX Growth: Tools, Strategies, and Readings for Advancing your UX Practice
Understanding the current state of your UX practice is critical for assessing, advocating for, and ultimately advancing UX work within your organization. This session combines findings from a literature review on assessing UX initiatives’ impact/success with a profession-wide survey of North American academic libraries about UX maturity at their organizations. These findings illustrate the successes and challenges of growing UX maturity and demonstrating impact.
Speakers
avatar for Scott W.H. Young

Scott W.H. Young

User Experience & Assessment Librarian, Montana State University
Hi. I'm Scott, a librarian and designer building a human-centered library at Montana State University.
avatar for Jaci Wilkinson

Jaci Wilkinson

Indiana University Bloomington

Monday March 9, 2020 10:45am - 11:30am CDT
Salon A/B
  5. Leadership and Organizational Strategies

1:00pm CDT

D06: A Web Accessibility Audit is Easier with Teamwork
Accessibility is important. But how can a digital accessibility audit fit in with other work that’s on your plate? And what if you’re not an expert a digital accessibility? Learn how Harvard Library created a cross-departmental team to assess websites, prioritize issues, and communicate findings with content editors and developers.

Access the Presentation Slides.
Speakers
AD

Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library
MF

Maura Ferrarini

Harvard Library

Monday March 9, 2020 1:00pm - 1:45pm CDT
Salon A/B
  1. Tools and Methods

2:00pm CDT

D08: Content strategy in LibGuides: Preliminary results of an international environmental scan
In 2019, librarians from the University of Toronto conducted a survey to determine how administrators of LibGuides systems at academic institutions managed the content creation, maintenance, and oversight of their LibGuides. This session will summarize the results of that survey and implications they may have for institutions that use LibGuides.
Speakers
JL

Judith Logan

University of Toronto Libraries
MS

Michelle Spence

University of Toronto

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon A/B
  2. UX in Practice

3:00pm CDT

D10: UX is Negotiation: Getting to Yes (One Sprint at a Time)
Our Applications Development & Support department in the Ohio State University Libraries has practiced Agile methodology for some time. In the last two years, they have begun to gradually incorporate user experience research and design as an influence on their sprint planning. This session will talk about the challenge of improving user experience as a negotiation between the project owner, the stakeholders, the users, the UX researcher, the front-end designer and the back-end developers.
Speakers
MH

Michelle Henley

Discovery Services Manager, The Ohio State University Libraries
avatar for Phoebe Kim

Phoebe Kim

Front-end Developer, Ohio State University Libraries

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon A/B
  2. UX in Practice

4:00pm CDT

D12: Environmental Scan: Findings from the University of Minnesota Libraries new Accessibility Steering Committee
In 2018, University Libraries launched the Accessibility Steering Committee, the first such initiative for our organization.  As part of our charge, the group completed an environmental scan. We will share our process as well as the results of the environmental scan, focusing on how we assessed our own libraries landscape, identified internal and external partners, surveyed peer institutions, and reviewed accessibility literature.  We will also discuss how this information has shaped our plans moving forward.
Speakers
avatar for Phil Dudas

Phil Dudas

Student Experience, Learning, and Outreach Manager, University of Minnesota Libraries
I work primarily with undergraduate students as part of the Libraries Student Engagement, Learning, and Accessibility department. My responsibilities include user experience, student outreach, managing content for the Libraries website, teaching library research skills, accessibility... Read More →

Monday March 9, 2020 4:00pm - 4:45pm CDT
Salon A/B
  4. Trends + Emerging Issues + the Future of Design
 
Tuesday, March 10
 

8:30am CDT

D14: Improving Library Tutorials: The Multimedia Design Principles
Librarians are creating more online tutorials and videos to teach information literacy skills. Whether designing instruction online or in-person, research-based instructional methods are required and learning Mayer’s Multimedia Design Principles is the best place to start. In this session, you will learn about memory and how to minimize cognitive overload using these 12 principles: multimedia, spatial contiguity, temporal contiguity, coherence, modality, redundancy, individual differences, signaling, pacing, concepts first, personalization, and human voice.
Speakers
DA

Darlene Aguilar

Instructional Design Librarian, LMU

Tuesday March 10, 2020 8:30am - 9:15am CDT
Salon A/B
  2. UX in Practice

9:30am CDT

D16: One person at a big table: how intentional space configuration can impact space usage
Different space configurations support different user behaviors. Shaping your space in a way that considers user needs as well as institutional goals sounds good in theory, but how do you do it in practice? At our library, we created a framework that defined the overarching visions we have for how we see our campus community interacting with the library and attributed specific behaviors that further describe those visions. Then we got testing.
Speakers
DL

Denise Leyton

Associate Librarian, University of Michigan

Tuesday March 10, 2020 9:30am - 10:15am CDT
Salon A/B
  3. Service and Physical Space Design

10:30am CDT

D18: Participatory Paper Prototyping: Revealing User Needs and Priorities
Participatory design invites users to tell us about their needs and assumptions by giving them the tools to create their own solutions. In this presentation, I’ll share how we invited users to build paper prototypes as part of a user research strategy for an academic library project. The results revealed user goals and priorities that had not been fully explored in interviews. This user research approach is low-cost, low-tech, high-impact, and highly creative.
Speakers
avatar for Robin Davis

Robin Davis

Associate Head, User Experience, North Carolina State University Libraries

Tuesday March 10, 2020 10:30am - 11:15am CDT
Salon A/B
  1. Tools and Methods

11:30am CDT

D20: Holistic UX for services: or How I learned to stop worrying and love my robot overlord
In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.
Speakers
avatar for Jackie Sipes

Jackie Sipes

User Experience Librarian, Temple University Libraries
ET

Emily Toner

Temple University Libraries

Tuesday March 10, 2020 11:30am - 12:15pm CDT
Salon A/B
  2. UX in Practice

1:30pm CDT

D22: The User Journey Through Scholarly Communications: A Service Design Roadmap
Scholarly communication is often conceptualized as a jargon-heavy grab-bag of emerging and existing services—a situation that can feel alienating for users. Drawing from practices in service design, we will explore critical questions surrounding quality of experience for users and assumptions hidden under the broad umbrella of scholarly communication.
Speakers
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University
avatar for Shannon Smith

Shannon Smith

Scholarly Communication Librarian, Utah State University Libraries

Tuesday March 10, 2020 1:30pm - 2:15pm CDT
Salon A/B
  3. Service and Physical Space Design

2:30pm CDT

D24: UX is a Hammer and Everything is a Nail: Research and Design Techniques for Improving Stuff Throughout Your Organization
You may be familiar with using UX research and design techniques to develop products and services for your users, but have you ever applied them in your day-to-day work? This session will explore ways to deploy UX skills in meetings, committee work, and other cross-library activities, and offer some examples of ways UX practice can be embedded more deeply in an organization.
Speakers
AL

Adrienne Lai

University of Victoria Libraries

Tuesday March 10, 2020 2:30pm - 3:15pm CDT
Salon A/B
  5. Leadership and Organizational Strategies

4:30pm CDT

D27 (Seminar): Build Custom Bootstrap Web Components Instantly with Bootstrapr
This seminar is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

The Bootstrapr application is free and open source software which allows users of Third Party Applications built on the Bootstrap front-end framework (LibGuides, Sakai and other LMSs, etc.), to leverage standard bootstrap components to better structure their content, and provide a common interface style and clearer affordances. I will demonstrate how to use the various tools in Bootstrapr to build Bootstrap components to rapidly build a LibGuide—all without writing a single line of code.
Speakers
avatar for Randal Sean Harrison

Randal Sean Harrison

Emerging Technologies Librarian, University of Notre Dame
I am a cultural theorist of technology and communication designer working as the Emerging Technologies Librarian for the Hesburgh Libraries at the University of Notre Dame. There I assist users with the identification, evaluation, and use of emerging technologies, innovative online... Read More →

Harrison Build Bootstrap Components W Bootstrapr pptx
Tuesday March 10, 2020 4:30pm - 6:00pm CDT
Salon A/B
  1. Tools and Methods
 
Wednesday, March 11
 

8:30am CDT

D28: Extinguishing the Dumpster Fire: Creating a Content Strategy for LibGuides Design
Do your LibGuides cause you anxiety at the end of the day? Are you ten tabs deep in a LibGuide with no alt-text present? This presentation will cover how one team of librarians reimagined their approach to managing their vast and unruly LibGuides. Learn how our novel approach can be adapted to your institution.
Speakers
avatar for Teagan Eastman

Teagan Eastman

Online Learning Librarian, Utah State University
Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.
avatar for Erin Davis

Erin Davis

Head, User Experience & Engagement, Utah State University
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University

Wednesday March 11, 2020 8:30am - 9:15am CDT
Salon A/B
  5. Leadership and Organizational Strategies

9:30am CDT

D31: Design Thinking for Everyone
This presentation will unbox the core methodologies of Design Thinking and how you can apply it to any aspect of your business, whether you're a designer or not. We'll take you through each step and map on a case study of how to apply them to your product.
Speakers
avatar for Chrissy Cowdrey

Chrissy Cowdrey

Senior Director of Design, Modernist Studio
Chrissy is a Senior Director of Design at Modernist Studio. Previously, she was a Principal Designer at CS DISCO, and a Design Director at USAA.  Over the span of her 15 year career, she has focused on visual/interactive design to design products for brands like Disney, MTV, Logitech... Read More →

Wednesday March 11, 2020 9:30am - 10:15am CDT
Salon A/B
  1. Tools and Methods
 
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