All times list are in Central time (local Austin time zone)
5. Leadership and Organizational Strategies [clear filter]
Monday, March 9

10:45am CDT

D04: Assessing UX Maturity and Advocating for UX Growth: Tools, Strategies, and Readings for Advancing your UX Practice
Understanding the current state of your UX practice is critical for assessing, advocating for, and ultimately advancing UX work within your organization. This session combines findings from a literature review on assessing UX initiatives’ impact/success with a profession-wide survey of North American academic libraries about UX maturity at their organizations. These findings illustrate the successes and challenges of growing UX maturity and demonstrating impact.

avatar for Scott W.H. Young

Scott W.H. Young

User Experience & Assessment Librarian, Montana State University
Hi. I'm Scott, a librarian and designer building a human-centered library at Montana State University.
avatar for Jaci Wilkinson

Jaci Wilkinson

Indiana University Bloomington

Monday March 9, 2020 10:45am - 11:30am CDT
Salon A/B

2:00pm CDT

D09: Onboarding Colleagues and Students to UX
We'll explore principles, tools, and objectives in building onboarding programs for (1) user experience as a collaborative service for current and new colleagues, and (2) for students as UX researchers on our team. For colleagues, an onboarding/orientation provides an opportunity to grow a culture of UX and partnerships. For student interns, we examine what knowledge of UX and libraries is essential to maximize the time available and create a lasting experience.

avatar for Michael Ward

Michael Ward

Director, Library Technology & Discovery Services, Boston University Libraries

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon D/E

3:00pm CDT

D11: Personal README Files: User Manuals for Library Staff
Teams at three libraries are using personal README files to improve communication. As README files tell you how to use software, personal README files tell you how best to interact with teammates. Presenters will share the hows, whys and benefits of incorporating personal README files into your team's practice.

avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan
Rachel Vacek (she/her) manages the Design and Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University... Read More →
avatar for Josh Boyer

Josh Boyer

Department Head, User Experience, North Carolina State University Libraries
public services, library web, user research,
avatar for Ashley Brewer

Ashley Brewer

Senior Web and UX Librarian, Virginia Commonwealth University Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon D/E
Tuesday, March 10

9:30am CDT

D17-01: Participating intentionally with content stakeholders: How to build buy-in and ownership over new content
Who owns the content on the website?  When the content is about staff members, the answer to this can be ambiguous and fraught. This presentation will discuss the complexities of initiating, investigating, gathering, approving, publishing, and maintaining content in a multi-stakeholder environment through a case study about a staff directory.


Kyla Everall

User Services Librarian, University of Toronto

Judith Logan

University of Toronto Libraries

Tuesday March 10, 2020 9:30am - 9:50am CDT
Salon D/E

1:55pm CDT

D23-02: Building Organizational Competence in UX Design
From a small team leading the design, development, and maintenance of multiple digital systems and web properties at an archival repository, this talk shares the results of our work to advocate for and build a UX design and usability testing program. It will detail a strategy to operationalize UX work through the organization-wide involvement of staff in usability testing activities, the creation of supporting templates, and the associated advancement of web accessibility awareness and skills.

avatar for Hannah Sistrunk

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 10, 2020 1:55pm - 2:15pm CDT
Salon D/E

2:30pm CDT

D24: UX is a Hammer and Everything is a Nail: Research and Design Techniques for Improving Stuff Throughout Your Organization
You may be familiar with using UX research and design techniques to develop products and services for your users, but have you ever applied them in your day-to-day work? This session will explore ways to deploy UX skills in meetings, committee work, and other cross-library activities, and offer some examples of ways UX practice can be embedded more deeply in an organization.


Adrienne Lai

University of Victoria Libraries

Tuesday March 10, 2020 2:30pm - 3:15pm CDT
Salon A/B
Wednesday, March 11

8:30am CDT

D28: Extinguishing the Dumpster Fire: Creating a Content Strategy for LibGuides Design
Do your LibGuides cause you anxiety at the end of the day? Are you ten tabs deep in a LibGuide with no alt-text present? This presentation will cover how one team of librarians reimagined their approach to managing their vast and unruly LibGuides. Learn how our novel approach can be adapted to your institution.

avatar for Teagan Eastman

Teagan Eastman

Online Learning Librarian, Utah State University
Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.
avatar for Erin Davis

Erin Davis

Head, Learning & Engagement Services, Utah State University
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University

Wednesday March 11, 2020 8:30am - 9:15am CDT
Salon A/B

9:30am CDT

D32: Creating a User-Centered Strategic Plan
This presentation will discuss how UX expertise was crucial to developing a user-centered strategic plan for a large academic library. We will discuss the benefits and drawbacks of working with consultants, using an appreciative inquiry-based process, and gathering and analyzing ideas from hundreds of faculty, staff, students, and library employees.


Robin Dean

Michigan State University
avatar for Joshua Sanchez

Joshua Sanchez

Head of User Experience, Michigan State University Libraries

Wednesday March 11, 2020 9:30am - 10:15am CDT
Salon D/E

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