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3. Service and Physical Space Design [clear filter]
Monday, March 9

10:45am CDT

D05: A Wild Ride from Start to Finish: Mapping the Graduate Research Experience
With the goal of redesigning our existing services to improve the student research experience, we interviewed 23 graduate students about the barriers, facilitators and “roller coaster” of emotions they experienced while working on a literature review assignment, and then used the thematic analysis of those interviews to create a student experience map to inform our service design choices and show students when and how they can utilize library support for their research projects.

avatar for Amanda Tarbet

Amanda Tarbet

Assistant Director of Library Services, MGH Institute of Health Professions
avatar for Jessica G. Bell

Jessica G. Bell

MGH Institute of Health Professions
Good restaurants in Austin. I need to know!

Cathy Leslie

MGH Institute of Health Professions

Monday March 9, 2020 10:45am - 11:30am CDT
Salon D/E
Tuesday, March 10

8:55am CDT

D15-02: Fostering Design Thinking and Belonging in Makerspaces
This talk explores how we can foster design thinking and belonging in makerspaces. We discuss how various properties of physical space can help empower makers (particularly marginalized makers) to re-imagine/re-make their makerspace. The hope is that this re-imagined makerspace will enhance design thinking, foster belonging, and cultivate “maker” identities.

avatar for Jennifer Nichols

Jennifer Nichols

Director, CATalyst Studios, Associate Librarian, University of Arizona
MakerspacesDiverse and inclusive spaces and eventsFeminist leadership in librariesDigital Scholarship

Anna Montana Cirell

University of Arizona

Tuesday March 10, 2020 8:55am - 9:15am CDT
Salon D/E

9:30am CDT

D16: One person at a big table: how intentional space configuration can impact space usage
Different space configurations support different user behaviors. Shaping your space in a way that considers user needs as well as institutional goals sounds good in theory, but how do you do it in practice? At our library, we created a framework that defined the overarching visions we have for how we see our campus community interacting with the library and attributed specific behaviors that further describe those visions. Then we got testing.


Denise Leyton

University of Michigan Library

Tuesday March 10, 2020 9:30am - 10:15am CDT
Salon A/B

1:30pm CDT

D22: The User Journey Through Scholarly Communications: A Service Design Roadmap
Scholarly communication is often conceptualized as a jargon-heavy grab-bag of emerging and existing services—a situation that can feel alienating for users. Drawing from practices in service design, we will explore critical questions surrounding quality of experience for users and assumptions hidden under the broad umbrella of scholarly communication.

avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University
avatar for Shannon Smith

Shannon Smith

Scholarly Communication Librarian, Utah State University Libraries

Tuesday March 10, 2020 1:30pm - 2:15pm CDT
Salon A/B

3:30pm CDT

Workshop: Go UX Yourself: Running a Space Design Workshop for Library Employees
This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

While UX practice continues to grow in libraries, Employee Experience (EX) is often overlooked. This workshop will introduce practitioners to EX through a practice space redesign scenario in a fun, low-stakes, learning environment. Takeaways include a resource bank with descriptions of the activities and techniques used in the workshop and example outlines to craft and run your own EX space redesign workshop.

Following this session, participants will be able to:
  • understand the basics of Employee Experience research, how it relates to and differs from User Experience research.
  • utilize UX techniques to research and improve library employee experience.
  • facilitate a space design workshop for library employees.

avatar for Amanda VerMeulen

Amanda VerMeulen

Associate Library Director for Research, Learning, & Outreach, Frostburg State Univeristy
Interests include:--Public Services--User Experience & User Research--Employee Experience--Feminist leadership tropes in science fiction--Rescue dogs--Sewing

Tuesday March 10, 2020 3:30pm - 6:30pm CDT
Salon D/E
Wednesday, March 11

8:30am CDT

D29: The Way I See It: Using Go-Pro Cameras to Understand Student Wayfinding Obstacles
This interactive presentation will introduce findings from a wayfinding study where ESOL students (English for speakers of other languages) were observed navigating physical and digital library spaces. We will present our multifaceted research strategy which combined think-aloud protocols, cognitive walkthroughs, and task-scenario testing with webscreen capture and video recordings from chest-mounted GoPro cameras. We will discuss our findings and provide an analysis of the social, digital, and spatial obstacles ESOL students encounter in academic libraries.

avatar for Nora Almeida

Nora Almeida

Writer & Librarian, New York City College of Technology of the City University of New York
Nora Almeida is a volunteer at Interference Archive, an all-volunteer, collectively run archive of social movement ephemera. The mission of Interference Archive is to explore the relationship between cultural production and social movements through public programs, exhibitions, and... Read More →
avatar for Junior Tidal

Junior Tidal

Web Services & Multimedia Librarian, New York City College of Technology of the City University of New York

Kimberly Abrams

New York City College of Technology of the City University of New York

Wednesday March 11, 2020 8:30am - 9:15am CDT
Salon D/E