All times list are in Central time (local Austin time zone)
2. UX in Practice [clear filter]
Monday, March 9

9:45am CDT

D01: The Role of UX in Fostering a Place for Diversity
This panel will feature an interactive conversation with three UX practitioners with varying professional and cultural backgrounds. The three practitioners are also from three different types of libraries (medical, law, and undergraduate). By sharing our experiences we hope to encourage positive actions in UX library culture. We’re excited to share our insights, opinions and experiences.

avatar for Jessica  Rios

Jessica Rios

Service Design and Assessment Librarian, Harvard Law Library
UX and service design in higher education and libraries
avatar for Allison Herrera

Allison Herrera

User Experience Researcher, Harvard Medical School, Countway Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library

Monday March 9, 2020 9:45am - 10:30am CDT
Salon A/B

9:45am CDT

D02: Creating a culture of user-centered decision making: A case study
Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.


Hannah Calkins

Children's Hospital of Philadelphia
avatar for Laura McNamara

Laura McNamara

Children's Hospital of Philadelphia
Laura is the Data Discovery Librarian & UX Designer for the Arcus Program at the Children’s Hospital of Philadelphia (CHOP) Research Institute. Arcus includes a multidisciplinary team of librarians, archivists, data scientists, bioinformaticians, developers, clinicians, geneticists... Read More →

Monday March 9, 2020 9:45am - 10:30am CDT
Salon D/E

2:00pm CDT

D08: Content strategy in LibGuides: Preliminary results of an international environmental scan
In 2019, librarians from the University of Toronto conducted a survey to determine how administrators of LibGuides systems at academic institutions managed the content creation, maintenance, and oversight of their LibGuides. This session will summarize the results of that survey and implications they may have for institutions that use LibGuides.


Judith Logan

University of Toronto Libraries

Michelle Spence

University of Toronto

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon A/B

3:00pm CDT

D10: UX is Negotiation: Getting to Yes (One Sprint at a Time)
Our Applications Development & Support department in the Ohio State University Libraries has practiced Agile methodology for some time. In the last two years, they have begun to gradually incorporate user experience research and design as an influence on their sprint planning. This session will talk about the challenge of improving user experience as a negotiation between the project owner, the stakeholders, the users, the UX researcher, the front-end designer and the back-end developers.


Michelle Henley

Discovery Services Manager, The Ohio State University Libraries
avatar for Phoebe Kim

Phoebe Kim

Front-end Developer, Ohio State University Libraries

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon A/B
Tuesday, March 10

8:30am CDT

D14: Improving Library Tutorials: The Multimedia Design Principles
Librarians are creating more online tutorials and videos to teach information literacy skills. Whether designing instruction online or in-person, research-based instructional methods are required and learning Mayer’s Multimedia Design Principles is the best place to start. In this session, you will learn about memory and how to minimize cognitive overload using these 12 principles: multimedia, spatial contiguity, temporal contiguity, coherence, modality, redundancy, individual differences, signaling, pacing, concepts first, personalization, and human voice.


Darlene Aguilar

Instructional Design Librarian, Loyola Marymount University

Tuesday March 10, 2020 8:30am - 9:15am CDT
Salon A/B

11:30am CDT

D20: Holistic UX for services: or How I learned to stop worrying and love my robot overlord
In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.

avatar for Jackie Sipes

Jackie Sipes

User Experience Librarian, Temple University Libraries

Emily Toner

Temple University Libraries

Tuesday March 10, 2020 11:30am - 12:15pm CDT
Salon A/B

11:55am CDT

D21-02: First Three Months On the Job: How to Get Started as a Library UX Researcher With No Prior Library Experience
In July 2019 I was hired as NYU Libraries’ first UX Researcher, but prior I had no library experience nor a library sciences degree. What does the first three months look like for someone in this position? This talk will discuss this journey, including the initial tasks, takeaways and milestones throughout the process. At the end, participants can engage with similar or different stories about their entry to Library UX or other questions.


Harini Kannan

New York University

Tuesday March 10, 2020 11:55am - 12:15pm CDT
Salon D/E
  2. UX in Practice

1:30pm CDT

Workshop: Understanding Library Metadata for Design & UX
Please bring a laptop to this session as you will be working within Zoom with a remote instructor. 

This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference platform. 


This workshop teaches the fundamentals of library metadata standards and practices from the perspective of designing user interfaces. We cover standard descriptive practices from cataloging and digital collections and how they are frequently implemented. Finally, we will explore strategies for testing the impact and effectiveness of metadata choices on user experience.

Following this session, participants will be able to: 
  1. discuss the impact of metadata standards and practices on design and functionality.
  2. identify strategies for isolating the effect of metadata from the effects of other design features. 


Jeanette Norris

Brown University

Tuesday March 10, 2020 1:30pm - 4:30pm CDT
Room 301
  2. UX in Practice

2:30pm CDT

D25-01: Unexpected Benefits Uncovered in a UX Study of a Library Discovery System
In this short talk, we will share our findings from a task-based user study that compared students’ experience between our library discovery system and their preferred search tools along with unexpected benefits of conducting UX research in the academic library setting.


Grace YoungJoo Jeon

Assessment and User Experience Librarian, Tulane University

Tuesday March 10, 2020 2:30pm - 2:50pm CDT
Salon D/E

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