All times list are in Central time (local Austin time zone)
1. Tools and Methods [clear filter]
Monday, March 9

9:45am CDT

D03 (Seminar): Access Denied: Improving Library Digital Accessibility
This seminar is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

Yes, we all know that accessibility is important. No one would argue that, but are you writing accessible Word documents and reference guides? Are you creating accessible tutorials? This seminar will walk you through the top accessibility mistakes we make as creators and how to fix them. I will also demonstrate a few free tools to check for accessibility issues. You will leave this seminar feeling confident in your abilities to implement accessibility best practices.

Attendees are encouraged to bring their laptops to this session for hands on practice.


Darlene Aguilar

Instructional Design Librarian, Loyola Marymount University

Monday March 9, 2020 9:45am - 11:30am CDT
Room 301
  1. Tools and Methods

1:00pm CDT

D06: A Web Accessibility Audit is Easier with Teamwork
Accessibility is important. But how can a digital accessibility audit fit in with other work that’s on your plate? And what if you’re not an expert a digital accessibility? Learn how Harvard Library created a cross-departmental team to assess websites, prioritize issues, and communicate findings with content editors and developers.

Access the Presentation Slides.


Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library

Maura Ferrarini

Harvard Library

Monday March 9, 2020 1:00pm - 1:45pm CDT
Salon A/B

4:00pm CDT

D13: Practical applications of Zoom as a usability testing tool for libraries
Usability testing is essential for understanding and improving the user experience of digital resources, yet coordinating the schedules, spaces, and technology necessary for recording usability sessions can sometimes feel overwhelming.  Learn how Georgetown University Library is using Zoom to conduct remote and in-person usability sessions more efficiently.

avatar for Emily Guhde

Emily Guhde

Director of Library Assessment, Georgetown University

Shayna Pekala

Scholarly Communication Librarian, Gonzaga University

Monday March 9, 2020 4:00pm - 4:45pm CDT
Salon D/E
Tuesday, March 10

8:30am CDT

D15-01: Affordable, Systematic Space Assessment
Assessing library space from the perspective of users’ rapidly changing needs and preferences is challenging in that it requires frequent collection of new sets of data to comprehensively capture their experiences, which can involve extensive expenditures of time and energy. This pilot study proposes four different types of space assessment projects that can efficiently capture comprehensive experiential data while meeting users’ rapidly changing needs and preferences.


HyunSeung Koh

Assessment Librarian and Assistant Professor of Library Services, University of Northern Iowa

Tuesday March 10, 2020 8:30am - 8:50am CDT
Salon D/E

9:00am CDT

Workshop: Coding and Clustering User Research Data
This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

In this workshop, we will introduce open coding and clustering as a way to analyze qualitative research data, and participants will have the chance to practice using interview transcripts and open-ended survey responses. Participants will also have the opportunity to discuss issues and challenges in analyzing qualitative data.

Following this session, participants will be able to
  1. Code qualitative research data (e.g. interviews) as part of a team.
  2. Understand how individual perspectives affect interview coding.
  3. Create affinity maps to explore research data and present easy-to-communicate summaries of complex research.
  4. Cluster research data algorithmically.
  5. Understand the relative advantages and disadvantages of algorithmic vs. manual clustering.

avatar for Emma Boettcher

Emma Boettcher

User Experience Resident Librarian, University of Chicago Library
avatar for John Jung

John Jung

Programmer/Analyst, University of Chicago Library

Tuesday March 10, 2020 9:00am - 12:00pm CDT
Room 301
  1. Tools and Methods

10:30am CDT

D18: Participatory Paper Prototyping: Revealing User Needs and Priorities
Participatory design invites users to tell us about their needs and assumptions by giving them the tools to create their own solutions. In this presentation, I’ll share how we invited users to build paper prototypes as part of a user research strategy for an academic library project. The results revealed user goals and priorities that had not been fully explored in interviews. This user research approach is low-cost, low-tech, high-impact, and highly creative.

avatar for Robin Davis

Robin Davis

Associate Head, User Experience, North Carolina State University Libraries

Tuesday March 10, 2020 10:30am - 11:15am CDT
Salon A/B

10:55am CDT

D19-02: WCAG (Web Content Accessibility Guidelines) in Plain Language
The Web Content Accessibility Guidelines (WCAG) provide detailed documentation on how to ensure content and code are accessible to people with disabilities. They can also seem slightly overwhelming. In this session we’ll break down how WCAG is organized and how to use it as a ready reference.

Access Presentation Slides


Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library

Tuesday March 10, 2020 10:55am - 11:15am CDT
Salon D/E
  1. Tools and Methods

11:30am CDT

D21-01: Usability Testing Toolkit: Methods, Processes, and Best Practices
User experience professionals and groups that focus on usability tend to have their own methods and practices for performing a usability test. The Usability Working Group at Cornell University Library has worked to translate our list of methods into a format that can be shared and utilized by ourselves and others. We want to explain a few of the methods that we use frequently and the specific additions to this toolkit that make it unique.

avatar for Tobi Hines

Tobi Hines

Cornell University Library
avatar for Kevin Kidwell

Kevin Kidwell

User Experience Designer/Developer, Cornell University Library

Tuesday March 10, 2020 11:30am - 11:50am CDT
Salon D/E

2:55pm CDT

D25-02: How to Create Survey Data Dashboards using Excel
UX researchers collect a large amount of qualitative survey data. This presentation offers a demo and detailed instructions for creating qualitative data dashboards using Microsoft Excel pivot tables and slicers. Excel dashboards facilitate data analysis and sharing results so colleagues can filter what is most relevant to their own departments. Excel is a convenient alternative for practitioners who cannot purchase additional software or commit the significant time required to create a sophisticated visualization.

avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University

Tuesday March 10, 2020 2:55pm - 3:15pm CDT
Salon D/E
  1. Tools and Methods

4:30pm CDT

D27 (Seminar): Build Custom Bootstrap Web Components Instantly with Bootstrapr
This seminar is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

The Bootstrapr application is free and open source software which allows users of Third Party Applications built on the Bootstrap front-end framework (LibGuides, Sakai and other LMSs, etc.), to leverage standard bootstrap components to better structure their content, and provide a common interface style and clearer affordances. I will demonstrate how to use the various tools in Bootstrapr to build Bootstrap components to rapidly build a LibGuide—all without writing a single line of code.

avatar for Randal Sean Harrison

Randal Sean Harrison

Emerging Technologies Librarian, University of Notre Dame
I am a cultural theorist of technology and communication designer working as the Emerging Technologies Librarian for the Hesburgh Libraries at the University of Notre Dame. There I assist users with the identification, evaluation, and use of emerging technologies, innovative online... Read More →

Tuesday March 10, 2020 4:30pm - 6:00pm CDT
Salon A/B
  1. Tools and Methods
Wednesday, March 11

9:30am CDT

D31: Design Thinking for Everyone
This presentation will unbox the core methodologies of Design Thinking and how you can apply it to any aspect of your business, whether you're a designer or not. We'll take you through each step and map on a case study of how to apply them to your product.

avatar for Chrissy Cowdrey

Chrissy Cowdrey

Senior Director of Design, Modernist Studio
Chrissy is a Senior Director of Design at Modernist Studio. Previously, she was a Principal Designer at CS DISCO, and a Design Director at USAA.  Over the span of her 15 year career, she has focused on visual/interactive design to design products for brands like Disney, MTV, Logitech... Read More →

Wednesday March 11, 2020 9:30am - 10:15am CDT
Salon A/B
  1. Tools and Methods

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