Assessing library space from the perspective of users’ rapidly changing needs and preferences is challenging in that it requires frequent collection of new sets of data to comprehensively capture their experiences, which can involve extensive expenditures of time and energy. This pilot study proposes four different types of space assessment projects that can efficiently capture comprehensive experiential data while meeting users’ rapidly changing needs and preferences.
This talk explores how we can foster design thinking and belonging in makerspaces. We discuss how various properties of physical space can help empower makers (particularly marginalized makers) to re-imagine/re-make their makerspace. The hope is that this re-imagined makerspace will enhance design thinking, foster belonging, and cultivate “maker” identities.
Who owns the content on the website? When the content is about staff members, the answer to this can be ambiguous and fraught. This presentation will discuss the complexities of initiating, investigating, gathering, approving, publishing, and maintaining content in a multi-stakeholder environment through a case study about a staff directory.
Making our designs accessible is often something we do after we’ve utilized design thinking to help craft solutions to problems. But what if we could break the ‘do one and then the other’ approach and have both accessibility standards and design thinking work in tandem to develop innovative solutions? Rethinking the iterative approach of design thinking and adding accessibility checks throughout the entire process helps us to achieve truly universal design.
The Web Content Accessibility Guidelines (WCAG) provide detailed documentation on how to ensure content and code are accessible to people with disabilities. They can also seem slightly overwhelming. In this session we’ll break down how WCAG is organized and how to use it as a ready reference.
User experience professionals and groups that focus on usability tend to have their own methods and practices for performing a usability test. The Usability Working Group at Cornell University Library has worked to translate our list of methods into a format that can be shared and utilized by ourselves and others. We want to explain a few of the methods that we use frequently and the specific additions to this toolkit that make it unique.
In July 2019 I was hired as NYU Libraries’ first UX Researcher, but prior I had no library experience nor a library sciences degree. What does the first three months look like for someone in this position? This talk will discuss this journey, including the initial tasks, takeaways and milestones throughout the process. At the end, participants can engage with similar or different stories about their entry to Library UX or other questions.
From a small team leading the design, development, and maintenance of multiple digital systems and web properties at an archival repository, this talk shares the results of our work to advocate for and build a UX design and usability testing program. It will detail a strategy to operationalize UX work through the organization-wide involvement of staff in usability testing activities, the creation of supporting templates, and the associated advancement of web accessibility awareness and skills.
In this short talk, we will share our findings from a task-based user study that compared students’ experience between our library discovery system and their preferred search tools along with unexpected benefits of conducting UX research in the academic library setting.
UX researchers collect a large amount of qualitative survey data. This presentation offers a demo and detailed instructions for creating qualitative data dashboards using Microsoft Excel pivot tables and slicers. Excel dashboards facilitate data analysis and sharing results so colleagues can filter what is most relevant to their own departments. Excel is a convenient alternative for practitioners who cannot purchase additional software or commit the significant time required to create a sophisticated visualization.
