All times list are in Central time (local Austin time zone)
Intermediate [clear filter]
Monday, March 9

9:45am CDT

D02: Creating a culture of user-centered decision making: A case study
Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.


Hannah Calkins

Children's Hospital of Philadelphia
avatar for Laura McNamara

Laura McNamara

Children's Hospital of Philadelphia
Laura is the Data Discovery Librarian & UX Designer for the Arcus Program at the Children’s Hospital of Philadelphia (CHOP) Research Institute. Arcus includes a multidisciplinary team of librarians, archivists, data scientists, bioinformaticians, developers, clinicians, geneticists... Read More →

Monday March 9, 2020 9:45am - 10:30am CDT
Salon D/E

10:45am CDT

D05: A Wild Ride from Start to Finish: Mapping the Graduate Research Experience
With the goal of redesigning our existing services to improve the student research experience, we interviewed 23 graduate students about the barriers, facilitators and “roller coaster” of emotions they experienced while working on a literature review assignment, and then used the thematic analysis of those interviews to create a student experience map to inform our service design choices and show students when and how they can utilize library support for their research projects.

avatar for Amanda Tarbet

Amanda Tarbet

Assistant Director of Library Services, MGH Institute of Health Professions
avatar for Jessica G. Bell

Jessica G. Bell

MGH Institute of Health Professions
Good restaurants in Austin. I need to know!

Cathy Leslie

Assistant Professor, MGH Institute of Health Professions

Monday March 9, 2020 10:45am - 11:30am CDT
Salon D/E

10:45am CDT

D04: Assessing UX Maturity and Advocating for UX Growth: Tools, Strategies, and Readings for Advancing your UX Practice
Understanding the current state of your UX practice is critical for assessing, advocating for, and ultimately advancing UX work within your organization. This session combines findings from a literature review on assessing UX initiatives’ impact/success with a profession-wide survey of North American academic libraries about UX maturity at their organizations. These findings illustrate the successes and challenges of growing UX maturity and demonstrating impact.

avatar for Scott W.H. Young

Scott W.H. Young

User Experience & Assessment Librarian, Montana State University
Hi. I'm Scott, a librarian and designer building a human-centered library at Montana State University.
avatar for Jaci Wilkinson

Jaci Wilkinson

Indiana University Bloomington

Monday March 9, 2020 10:45am - 11:30am CDT
Salon A/B

1:00pm CDT

D06: A Web Accessibility Audit is Easier with Teamwork
Accessibility is important. But how can a digital accessibility audit fit in with other work that’s on your plate? And what if you’re not an expert a digital accessibility? Learn how Harvard Library created a cross-departmental team to assess websites, prioritize issues, and communicate findings with content editors and developers.

Access the Presentation Slides.


Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library

Maura Ferrarini

Harvard Library

Monday March 9, 2020 1:00pm - 1:45pm CDT
Salon A/B

2:00pm CDT

D08: Content strategy in LibGuides: Preliminary results of an international environmental scan
In 2019, librarians from the University of Toronto conducted a survey to determine how administrators of LibGuides systems at academic institutions managed the content creation, maintenance, and oversight of their LibGuides. This session will summarize the results of that survey and implications they may have for institutions that use LibGuides.


Judith Logan

University of Toronto Libraries

Michelle Spence

University of Toronto

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon A/B

2:00pm CDT

D09: Onboarding Colleagues and Students to UX
We'll explore principles, tools, and objectives in building onboarding programs for (1) user experience as a collaborative service for current and new colleagues, and (2) for students as UX researchers on our team. For colleagues, an onboarding/orientation provides an opportunity to grow a culture of UX and partnerships. For student interns, we examine what knowledge of UX and libraries is essential to maximize the time available and create a lasting experience.

avatar for Michael Ward

Michael Ward

Director, Library Technology & Discovery Services, Boston University Libraries

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon D/E

3:00pm CDT

D10: UX is Negotiation: Getting to Yes (One Sprint at a Time)
Our Applications Development & Support department in the Ohio State University Libraries has practiced Agile methodology for some time. In the last two years, they have begun to gradually incorporate user experience research and design as an influence on their sprint planning. This session will talk about the challenge of improving user experience as a negotiation between the project owner, the stakeholders, the users, the UX researcher, the front-end designer and the back-end developers.


Michelle Henley

Discovery Services Manager, The Ohio State University Libraries
avatar for Phoebe Kim

Phoebe Kim

Front-end Developer, Ohio State University Libraries

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon A/B

3:00pm CDT

D11: Personal README Files: User Manuals for Library Staff
Teams at three libraries are using personal README files to improve communication. As README files tell you how to use software, personal README files tell you how best to interact with teammates. Presenters will share the hows, whys and benefits of incorporating personal README files into your team's practice.

avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan
Rachel Vacek (she/her) manages the Design and Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University... Read More →
avatar for Josh Boyer

Josh Boyer

Department Head, User Experience, North Carolina State University Libraries
public services, library web, user research,
avatar for Ashley Brewer

Ashley Brewer

Senior Web and UX Librarian, Virginia Commonwealth University Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon D/E

4:00pm CDT

D13: Practical applications of Zoom as a usability testing tool for libraries
Usability testing is essential for understanding and improving the user experience of digital resources, yet coordinating the schedules, spaces, and technology necessary for recording usability sessions can sometimes feel overwhelming.  Learn how Georgetown University Library is using Zoom to conduct remote and in-person usability sessions more efficiently.

avatar for Emily Guhde

Emily Guhde

Director of Library Assessment, Georgetown University

Shayna Pekala

Scholarly Communication Librarian, Gonzaga University

Monday March 9, 2020 4:00pm - 4:45pm CDT
Salon D/E
Tuesday, March 10

9:00am CDT

Workshop: Coding and Clustering User Research Data
This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

In this workshop, we will introduce open coding and clustering as a way to analyze qualitative research data, and participants will have the chance to practice using interview transcripts and open-ended survey responses. Participants will also have the opportunity to discuss issues and challenges in analyzing qualitative data.

Following this session, participants will be able to
  1. Code qualitative research data (e.g. interviews) as part of a team.
  2. Understand how individual perspectives affect interview coding.
  3. Create affinity maps to explore research data and present easy-to-communicate summaries of complex research.
  4. Cluster research data algorithmically.
  5. Understand the relative advantages and disadvantages of algorithmic vs. manual clustering.

avatar for Emma Boettcher

Emma Boettcher

User Experience Resident Librarian, University of Chicago Library
avatar for John Jung

John Jung

Programmer/Analyst, University of Chicago Library

Tuesday March 10, 2020 9:00am - 12:00pm CDT
Room 301
  1. Tools and Methods

9:30am CDT

D16: One person at a big table: how intentional space configuration can impact space usage
Different space configurations support different user behaviors. Shaping your space in a way that considers user needs as well as institutional goals sounds good in theory, but how do you do it in practice? At our library, we created a framework that defined the overarching visions we have for how we see our campus community interacting with the library and attributed specific behaviors that further describe those visions. Then we got testing.


Denise Leyton

Associate Librarian, University of Michigan

Tuesday March 10, 2020 9:30am - 10:15am CDT
Salon A/B

10:30am CDT

D18: Participatory Paper Prototyping: Revealing User Needs and Priorities
Participatory design invites users to tell us about their needs and assumptions by giving them the tools to create their own solutions. In this presentation, I’ll share how we invited users to build paper prototypes as part of a user research strategy for an academic library project. The results revealed user goals and priorities that had not been fully explored in interviews. This user research approach is low-cost, low-tech, high-impact, and highly creative.

avatar for Robin Davis

Robin Davis

Associate Head, User Experience, North Carolina State University Libraries

Tuesday March 10, 2020 10:30am - 11:15am CDT
Salon A/B

1:30pm CDT

D22: The User Journey Through Scholarly Communications: A Service Design Roadmap
Scholarly communication is often conceptualized as a jargon-heavy grab-bag of emerging and existing services—a situation that can feel alienating for users. Drawing from practices in service design, we will explore critical questions surrounding quality of experience for users and assumptions hidden under the broad umbrella of scholarly communication.

avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University
avatar for Shannon Smith

Shannon Smith

Scholarly Communication Librarian, Utah State University Libraries

Tuesday March 10, 2020 1:30pm - 2:15pm CDT
Salon A/B

1:30pm CDT

Workshop: Understanding Library Metadata for Design & UX
Please bring a laptop to this session as you will be working within Zoom with a remote instructor. 

This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference platform. 


This workshop teaches the fundamentals of library metadata standards and practices from the perspective of designing user interfaces. We cover standard descriptive practices from cataloging and digital collections and how they are frequently implemented. Finally, we will explore strategies for testing the impact and effectiveness of metadata choices on user experience.

Following this session, participants will be able to: 
  1. discuss the impact of metadata standards and practices on design and functionality.
  2. identify strategies for isolating the effect of metadata from the effects of other design features. 


Jeanette Norris

Brown University

Tuesday March 10, 2020 1:30pm - 4:30pm CDT
Room 301
  2. UX in Practice

1:55pm CDT

D23-02: Building Organizational Competence in UX Design
From a small team leading the design, development, and maintenance of multiple digital systems and web properties at an archival repository, this talk shares the results of our work to advocate for and build a UX design and usability testing program. It will detail a strategy to operationalize UX work through the organization-wide involvement of staff in usability testing activities, the creation of supporting templates, and the associated advancement of web accessibility awareness and skills.

avatar for Hannah Sistrunk

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 10, 2020 1:55pm - 2:15pm CDT
Salon D/E

2:30pm CDT

D24: UX is a Hammer and Everything is a Nail: Research and Design Techniques for Improving Stuff Throughout Your Organization
You may be familiar with using UX research and design techniques to develop products and services for your users, but have you ever applied them in your day-to-day work? This session will explore ways to deploy UX skills in meetings, committee work, and other cross-library activities, and offer some examples of ways UX practice can be embedded more deeply in an organization.


Adrienne Lai

University of Victoria Libraries

Tuesday March 10, 2020 2:30pm - 3:15pm CDT
Salon A/B

2:55pm CDT

D25-02: How to Create Survey Data Dashboards using Excel
UX researchers collect a large amount of qualitative survey data. This presentation offers a demo and detailed instructions for creating qualitative data dashboards using Microsoft Excel pivot tables and slicers. Excel dashboards facilitate data analysis and sharing results so colleagues can filter what is most relevant to their own departments. Excel is a convenient alternative for practitioners who cannot purchase additional software or commit the significant time required to create a sophisticated visualization.

avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University

Tuesday March 10, 2020 2:55pm - 3:15pm CDT
Salon D/E
  1. Tools and Methods

3:30pm CDT

Workshop: Go UX Yourself: Running a Space Design Workshop for Library Employees
This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

While UX practice continues to grow in libraries, Employee Experience (EX) is often overlooked. This workshop will introduce practitioners to EX through a practice space redesign scenario in a fun, low-stakes, learning environment. Takeaways include a resource bank with descriptions of the activities and techniques used in the workshop and example outlines to craft and run your own EX space redesign workshop.

Following this session, participants will be able to:
  • understand the basics of Employee Experience research, how it relates to and differs from User Experience research.
  • utilize UX techniques to research and improve library employee experience.
  • facilitate a space design workshop for library employees.

avatar for Amanda VerMeulen

Amanda VerMeulen

Assoc. Library Director for Research, Learning, and Outreach, Frostburg State University

Tuesday March 10, 2020 3:30pm - 6:30pm CDT
Salon D/E

4:30pm CDT

D27 (Seminar): Build Custom Bootstrap Web Components Instantly with Bootstrapr
This seminar is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

The Bootstrapr application is free and open source software which allows users of Third Party Applications built on the Bootstrap front-end framework (LibGuides, Sakai and other LMSs, etc.), to leverage standard bootstrap components to better structure their content, and provide a common interface style and clearer affordances. I will demonstrate how to use the various tools in Bootstrapr to build Bootstrap components to rapidly build a LibGuide—all without writing a single line of code.

avatar for Randal Sean Harrison

Randal Sean Harrison

Emerging Technologies Librarian, University of Notre Dame
I am a cultural theorist of technology and communication designer working as the Emerging Technologies Librarian for the Hesburgh Libraries at the University of Notre Dame. There I assist users with the identification, evaluation, and use of emerging technologies, innovative online... Read More →

Tuesday March 10, 2020 4:30pm - 6:00pm CDT
Salon A/B
  1. Tools and Methods
Wednesday, March 11

8:30am CDT

D29: The Way I See It: Using Go-Pro Cameras to Understand Student Wayfinding Obstacles
This interactive presentation will introduce findings from a wayfinding study where ESOL students (English for speakers of other languages) were observed navigating physical and digital library spaces. We will present our multifaceted research strategy which combined think-aloud protocols, cognitive walkthroughs, and task-scenario testing with webscreen capture and video recordings from chest-mounted GoPro cameras. We will discuss our findings and provide an analysis of the social, digital, and spatial obstacles ESOL students encounter in academic libraries.

avatar for Nora Almeida

Nora Almeida

Instruction and Outreach Librarian, New York City College of Technology (CUNY)
Nora Almeida is an urban swimmer, writer, performance artist, librarian, and environmental activist. She’s an Associate Professor at the New York City College of Technology and a long-time volunteer at Interference Archive. She has organized media-making workshops, public events... Read More →
avatar for Junior Tidal

Junior Tidal

Assoc. Prof., Web Services & Multimedia Librarian, New York City College of Technology of the City University of New York
I am the Web Services & Multimedia Librarian for the New York City College of Technology. You can learn more about me at https://juniortidal.com.Consider attending the panel presentation, "Creative Practice as Scholarly Practice: Artistic Alternatives to “Publish or Perish” Models... Read More →

Kimberly Abrams

New York City College of Technology of the City University of New York

Wednesday March 11, 2020 8:30am - 9:15am CDT
Salon D/E

8:30am CDT

D28: Extinguishing the Dumpster Fire: Creating a Content Strategy for LibGuides Design
Do your LibGuides cause you anxiety at the end of the day? Are you ten tabs deep in a LibGuide with no alt-text present? This presentation will cover how one team of librarians reimagined their approach to managing their vast and unruly LibGuides. Learn how our novel approach can be adapted to your institution.

avatar for Teagan Eastman

Teagan Eastman

Online Learning Librarian, Utah State University
Teagan is Utah State University’s Online Learning Librarian where she focuses on creating online learning materials, instructional design and technologies, user experience, and supporting USU’s large distance education program.
avatar for Erin Davis

Erin Davis

Head, Learning & Engagement Services, Utah State University
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University

Wednesday March 11, 2020 8:30am - 9:15am CDT
Salon A/B

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