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Monday, March 9
 

9:45am CDT

D01: The Role of UX in Fostering a Place for Diversity
This panel will feature an interactive conversation with three UX practitioners with varying professional and cultural backgrounds. The three practitioners are also from three different types of libraries (medical, law, and undergraduate). By sharing our experiences we hope to encourage positive actions in UX library culture. We’re excited to share our insights, opinions and experiences.

Speakers
avatar for Jessica  Rios

Jessica Rios

UX, Service Design, and Assessment, Harvard Law School Library
UX and service design in higher education and libraries
avatar for Allison Herrera

Allison Herrera

User Experience Researcher, Harvard Medical School, Countway Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library


Monday March 9, 2020 9:45am - 10:30am CDT
Salon A/B

9:45am CDT

D03 (Seminar): Access Denied: Improving Library Digital Accessibility
This seminar is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

Yes, we all know that accessibility is important. No one would argue that, but are you writing accessible Word documents and reference guides? Are you creating accessible tutorials? This seminar will walk you through the top accessibility mistakes we make as creators and how to fix them. I will also demonstrate a few free tools to check for accessibility issues. You will leave this seminar feeling confident in your abilities to implement accessibility best practices.

Attendees are encouraged to bring their laptops to this session for hands on practice.

Speakers
DA

Darlene Aguilar

Instructional Design Librarian, LMU


Monday March 9, 2020 9:45am - 11:30am CDT
Room 301
  1. Tools and Methods

1:00pm CDT

Workshop: No Code, No Problem: Build Your First Voice UI!
This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference. 

Join voice developers from NPR in a workshop to build a Voice UI. Learn the tools that we use to brainstorm, design, and develop a fun application that you can fully interact with. Bring a computer, some enthusiasm, and maybe that question you always wanted to ask a Voice Assistant. No prior coding experience required!

UPDATE: Here is a link to the slides - https://docs.google.com/presentation/d/1Eq8gXl1mwAXaC2ksOLWh9ZaOQYUAmL4GMXZDywskN-g/edit?usp=sharing

Speakers
avatar for Bina Zafar

Bina Zafar

Senior Software Engineer, NPR
Bina Zafar is a senior full-stack developer at NPR.  She is a member of the Voice Platforms team, where she is currently focused on the development of NPR’s Alexa skills. Over the years, she has worked on a variety of projects for NPR, developing tools for content management, publishing... Read More →
avatar for Kris Kagei

Kris Kagei

Voice Developer, NPR
Kris Kagei is a voice developer at NPR. Working in the emerging platform space grants her the opportunity within the tech industry to think about how to make information about the world we live in more accessible, all while building apps, learning from incredible mentors, and most... Read More →



Monday March 9, 2020 1:00pm - 5:00pm CDT
Room 301
  4. Trends + Emerging Issues + the Future of Design

4:00pm CDT

D12: Environmental Scan: Findings from the University of Minnesota Libraries new Accessibility Steering Committee
In 2018, University Libraries launched the Accessibility Steering Committee, the first such initiative for our organization.  As part of our charge, the group completed an environmental scan. We will share our process as well as the results of the environmental scan, focusing on how we assessed our own libraries landscape, identified internal and external partners, surveyed peer institutions, and reviewed accessibility literature.  We will also discuss how this information has shaped our plans moving forward.

Speakers
avatar for Philip Dudas

Philip Dudas

Information Services Manager/User Experience, University of Minnesota Libraries


Monday March 9, 2020 4:00pm - 4:45pm CDT
Salon A/B
 
Tuesday, March 10
 

8:30am CDT

D15-01: Affordable, Systematic Space Assessment
Assessing library space from the perspective of users’ rapidly changing needs and preferences is challenging in that it requires frequent collection of new sets of data to comprehensively capture their experiences, which can involve extensive expenditures of time and energy. This pilot study proposes four different types of space assessment projects that can efficiently capture comprehensive experiential data while meeting users’ rapidly changing needs and preferences.

Speakers
HK

HyunSeung Koh

Assessment Librarian, University of Northern Iowa


Tuesday March 10, 2020 8:30am - 8:50am CDT
Salon D/E

8:30am CDT

D14: Improving Library Tutorials: The Multimedia Design Principles
Librarians are creating more online tutorials and videos to teach information literacy skills. Whether designing instruction online or in-person, research-based instructional methods are required and learning Mayer’s Multimedia Design Principles is the best place to start. In this session, you will learn about memory and how to minimize cognitive overload using these 12 principles: multimedia, spatial contiguity, temporal contiguity, coherence, modality, redundancy, individual differences, signaling, pacing, concepts first, personalization, and human voice.

Speakers
DA

Darlene Aguilar

Instructional Design Librarian, LMU


Tuesday March 10, 2020 8:30am - 9:15am CDT
Salon A/B

8:55am CDT

D15-02: Fostering Design Thinking and Belonging in Makerspaces
This talk explores how we can foster design thinking and belonging in makerspaces. We discuss how various properties of physical space can help empower makers (particularly marginalized makers) to re-imagine/re-make their makerspace. The hope is that this re-imagined makerspace will enhance design thinking, foster belonging, and cultivate “maker” identities.

Speakers
avatar for Jennifer Nichols

Jennifer Nichols

Director, CATalyst Studios, Associate Librarian, University of Arizona
MakerspacesDiverse and inclusive spaces and eventsFeminist leadership in librariesDigital Scholarship
AM

Anna Montana Cirell

University of Arizona


Tuesday March 10, 2020 8:55am - 9:15am CDT
Salon D/E

9:30am CDT

D17-01: Participating intentionally with content stakeholders: How to build buy-in and ownership over new content
Who owns the content on the website?  When the content is about staff members, the answer to this can be ambiguous and fraught. This presentation will discuss the complexities of initiating, investigating, gathering, approving, publishing, and maintaining content in a multi-stakeholder environment through a case study about a staff directory.

Speakers
KE

Kyla Everall

User Services Librarian, University of Toronto Libraries
JL

Judith Logan

University of Toronto Libraries


Tuesday March 10, 2020 9:30am - 9:50am CDT
Salon D/E

10:30am CDT

D19-01: Enabling User-Driven Design through Accessible Design Thinking
Making our designs accessible is often something we do after we’ve utilized design thinking to help craft solutions to problems. But what if we could break the ‘do one and then the other’ approach and have both accessibility standards and design thinking work in tandem to develop innovative solutions? Rethinking the iterative approach of design thinking and adding accessibility checks throughout the entire process helps us to achieve truly universal design.

Speakers
avatar for Tobi Hines

Tobi Hines

Cornell University Library
SE

Sara E. Wright

Cornell University Library
avatar for Kevin Kidwell

Kevin Kidwell

User Experience Designer/Developer, Cornell University Library


Tuesday March 10, 2020 10:30am - 10:50am CDT
Salon D/E

10:55am CDT

D19-02: WCAG (Web Content Accessibility Guidelines) in Plain Language
The Web Content Accessibility Guidelines (WCAG) provide detailed documentation on how to ensure content and code are accessible to people with disabilities. They can also seem slightly overwhelming. In this session we’ll break down how WCAG is organized and how to use it as a ready reference.

Access Presentation Slides

Speakers
AD

Amy Deschenes

Head of UX & Digital Accessibility, Harvard University


Tuesday March 10, 2020 10:55am - 11:15am CDT
Salon D/E
  1. Tools and Methods

11:30am CDT

D21-01: Usability Testing Toolkit: Methods, Processes, and Best Practices
User experience professionals and groups that focus on usability tend to have their own methods and practices for performing a usability test. The Usability Working Group at Cornell University Library has worked to translate our list of methods into a format that can be shared and utilized by ourselves and others. We want to explain a few of the methods that we use frequently and the specific additions to this toolkit that make it unique.

Speakers
avatar for Tobi Hines

Tobi Hines

Cornell University Library
avatar for Kevin Kidwell

Kevin Kidwell

User Experience Designer/Developer, Cornell University Library


Tuesday March 10, 2020 11:30am - 11:50am CDT
Salon D/E

11:30am CDT

D20: Holistic UX for services: or How I learned to stop worrying and love my robot overlord
In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.

Speakers
avatar for Jackie Sipes

Jackie Sipes

User Experience Librarian, Temple University Libraries
ET

Emily Toner

Temple University Libraries


Tuesday March 10, 2020 11:30am - 12:15pm CDT
Salon A/B

11:55am CDT

D21-02: First Three Months On the Job: How to Get Started as a Library UX Researcher With No Prior Library Experience
In July 2019 I was hired as NYU Libraries’ first UX Researcher, but prior I had no library experience nor a library sciences degree. What does the first three months look like for someone in this position? This talk will discuss this journey, including the initial tasks, takeaways and milestones throughout the process. At the end, participants can engage with similar or different stories about their entry to Library UX or other questions.

Speakers
HK

Harini Kannan

New York University


Tuesday March 10, 2020 11:55am - 12:15pm CDT
Salon D/E
  2. UX in Practice

2:30pm CDT

D25-01: Unexpected Benefits Uncovered in a UX Study of a Library Discovery System
In this short talk, we will share our findings from a task-based user study that compared students’ experience between our library discovery system and their preferred search tools along with unexpected benefits of conducting UX research in the academic library setting.

Speakers
GY

Grace YoungJoo Jeon

Assessment and User Experience Librarian, Tulane University



Tuesday March 10, 2020 2:30pm - 2:50pm CDT
Salon D/E
 
Wednesday, March 11
 

9:30am CDT

D32: Creating a User-Centered Strategic Plan
This presentation will discuss how UX expertise was crucial to developing a user-centered strategic plan for a large academic library. We will discuss the benefits and drawbacks of working with consultants, using an appreciative inquiry-based process, and gathering and analyzing ideas from hundreds of faculty, staff, students, and library employees.

Speakers
RD

Robin Dean

Michigan State University
avatar for Joshua Ethan Sanchez

Joshua Ethan Sanchez

Michigan State University Libraries


Wednesday March 11, 2020 9:30am - 10:15am CDT
Salon D/E