All times list are in Central time (local Austin time zone)
Monday, March 9

9:45am CDT

D02: Creating a culture of user-centered decision making: A case study
Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.


Hannah Calkins

Children's Hospital of Philadelphia
avatar for Laura McNamara

Laura McNamara

Children's Hospital of Philadelphia
Laura is the Data Discovery Librarian & UX Designer for the Arcus Program at the Children’s Hospital of Philadelphia (CHOP) Research Institute. Arcus includes a multidisciplinary team of librarians, archivists, data scientists, bioinformaticians, developers, clinicians, geneticists... Read More →

Monday March 9, 2020 9:45am - 10:30am CDT
Salon D/E
Tuesday, March 10

11:30am CDT

D21-01: Usability Testing Toolkit: Methods, Processes, and Best Practices
User experience professionals and groups that focus on usability tend to have their own methods and practices for performing a usability test. The Usability Working Group at Cornell University Library has worked to translate our list of methods into a format that can be shared and utilized by ourselves and others. We want to explain a few of the methods that we use frequently and the specific additions to this toolkit that make it unique.

avatar for Tobi Hines

Tobi Hines

Cornell University Library
avatar for Kevin Kidwell

Kevin Kidwell

User Experience Designer/Developer, Cornell University Library

Tuesday March 10, 2020 11:30am - 11:50am CDT
Salon D/E

1:55pm CDT

D23-02: Building Organizational Competence in UX Design
From a small team leading the design, development, and maintenance of multiple digital systems and web properties at an archival repository, this talk shares the results of our work to advocate for and build a UX design and usability testing program. It will detail a strategy to operationalize UX work through the organization-wide involvement of staff in usability testing activities, the creation of supporting templates, and the associated advancement of web accessibility awareness and skills.

avatar for Hannah Sistrunk

Hannah Sistrunk

Assistant Digital Archivist, Rockefeller Archive Center

Tuesday March 10, 2020 1:55pm - 2:15pm CDT
Salon D/E

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