In 2019, librarians from the University of Toronto conducted a survey to determine how administrators of LibGuides systems at academic institutions managed the content creation, maintenance, and oversight of their LibGuides. This session will summarize the results of that survey and implications they may have for institutions that use LibGuides.
We'll explore principles, tools, and objectives in building onboarding programs for (1) user experience as a collaborative service for current and new colleagues, and (2) for students as UX researchers on our team. For colleagues, an onboarding/orientation provides an opportunity to grow a culture of UX and partnerships. For student interns, we examine what knowledge of UX and libraries is essential to maximize the time available and create a lasting experience.
In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.
You may be familiar with using UX research and design techniques to develop products and services for your users, but have you ever applied them in your day-to-day work? This session will explore ways to deploy UX skills in meetings, committee work, and other cross-library activities, and offer some examples of ways UX practice can be embedded more deeply in an organization.
