All times list are in Central time (local Austin time zone)
Monday, March 9

2:00pm CDT

D08: Content strategy in LibGuides: Preliminary results of an international environmental scan
In 2019, librarians from the University of Toronto conducted a survey to determine how administrators of LibGuides systems at academic institutions managed the content creation, maintenance, and oversight of their LibGuides. This session will summarize the results of that survey and implications they may have for institutions that use LibGuides.


Judith Logan

University of Toronto Libraries

Michelle Spence

University of Toronto

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon A/B

2:00pm CDT

D09: Onboarding Colleagues and Students to UX
We'll explore principles, tools, and objectives in building onboarding programs for (1) user experience as a collaborative service for current and new colleagues, and (2) for students as UX researchers on our team. For colleagues, an onboarding/orientation provides an opportunity to grow a culture of UX and partnerships. For student interns, we examine what knowledge of UX and libraries is essential to maximize the time available and create a lasting experience.

avatar for Michael Ward

Michael Ward

Director, Library Technology & Discovery Services, Boston University Libraries

Monday March 9, 2020 2:00pm - 2:45pm CDT
Salon D/E
Tuesday, March 10

11:30am CDT

D20: Holistic UX for services: or How I learned to stop worrying and love my robot overlord
In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.

avatar for Jackie Sipes

Jackie Sipes

User Experience Librarian, Temple University Libraries

Emily Toner

Temple University Libraries

Tuesday March 10, 2020 11:30am - 12:15pm CDT
Salon A/B

2:30pm CDT

D24: UX is a Hammer and Everything is a Nail: Research and Design Techniques for Improving Stuff Throughout Your Organization
You may be familiar with using UX research and design techniques to develop products and services for your users, but have you ever applied them in your day-to-day work? This session will explore ways to deploy UX skills in meetings, committee work, and other cross-library activities, and offer some examples of ways UX practice can be embedded more deeply in an organization.


Adrienne Lai

University of Victoria Libraries

Tuesday March 10, 2020 2:30pm - 3:15pm CDT
Salon A/B

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