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Monday, March 9
 

10:45am CDT

D05: A Wild Ride from Start to Finish: Mapping the Graduate Research Experience
With the goal of redesigning our existing services to improve the student research experience, we interviewed 23 graduate students about the barriers, facilitators and “roller coaster” of emotions they experienced while working on a literature review assignment, and then used the thematic analysis of those interviews to create a student experience map to inform our service design choices and show students when and how they can utilize library support for their research projects.

Speakers
avatar for Amanda Tarbet

Amanda Tarbet

Assistant Director of Library Services, MGH Institute of Health Professions
avatar for Jessica G. Bell

Jessica G. Bell

MGH Institute of Health Professions
Good restaurants in Austin. I need to know!
CL

Cathy Leslie

MGH Institute of Health Professions


Monday March 9, 2020 10:45am - 11:30am CDT
Salon D/E
 
Tuesday, March 10
 

1:30pm CDT

D22: The User Journey Through Scholarly Communications: A Service Design Roadmap
Scholarly communication is often conceptualized as a jargon-heavy grab-bag of emerging and existing services—a situation that can feel alienating for users. Drawing from practices in service design, we will explore critical questions surrounding quality of experience for users and assumptions hidden under the broad umbrella of scholarly communication.

Speakers
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University
avatar for Shannon Smith

Shannon Smith

Scholarly Communication Librarian, Utah State University Libraries


Tuesday March 10, 2020 1:30pm - 2:15pm CDT
Salon A/B