Designing for Digital 2020

Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.