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Monday, March 9

9:45am CDT

D02: Creating a culture of user-centered decision making: A case study
Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.


Hannah Calkins

Children's Hospital of Philadelphia
avatar for Laura McNamara

Laura McNamara

Children's Hospital of Philadelphia
Laura is the Data Discovery Librarian & UX Designer for the Arcus Program at the Children’s Hospital of Philadelphia (CHOP) Research Institute. Arcus includes a multidisciplinary team of librarians, archivists, data scientists, bioinformaticians, developers, clinicians, geneticists... Read More →

Monday March 9, 2020 9:45am - 10:30am CDT
Salon D/E

3:00pm CDT

D10: UX is Negotiation: Getting to Yes (One Sprint at a Time)
Our Applications Development & Support department in the Ohio State University Libraries has practiced Agile methodology for some time. In the last two years, they have begun to gradually incorporate user experience research and design as an influence on their sprint planning. This session will talk about the challenge of improving user experience as a negotiation between the project owner, the stakeholders, the users, the UX researcher, the front-end designer and the back-end developers.


Michelle Henley

Ohio State University Libraries
avatar for Phoebe Kim

Phoebe Kim

Front-end Developer, Ohio State University Libraries

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon A/B
Tuesday, March 10

8:30am CDT

D14: Improving Library Tutorials: The Multimedia Design Principles
Librarians are creating more online tutorials and videos to teach information literacy skills. Whether designing instruction online or in-person, research-based instructional methods are required and learning Mayer’s Multimedia Design Principles is the best place to start. In this session, you will learn about memory and how to minimize cognitive overload using these 12 principles: multimedia, spatial contiguity, temporal contiguity, coherence, modality, redundancy, individual differences, signaling, pacing, concepts first, personalization, and human voice.


Darlene Aguilar

Instructional Design Librarian, LMU

Tuesday March 10, 2020 8:30am - 9:15am CDT
Salon A/B

9:30am CDT

D16: One person at a big table: how intentional space configuration can impact space usage
Different space configurations support different user behaviors. Shaping your space in a way that considers user needs as well as institutional goals sounds good in theory, but how do you do it in practice? At our library, we created a framework that defined the overarching visions we have for how we see our campus community interacting with the library and attributed specific behaviors that further describe those visions. Then we got testing.


Denise Leyton

University of Michigan Library

Tuesday March 10, 2020 9:30am - 10:15am CDT
Salon A/B

10:30am CDT

D18: Participatory Paper Prototyping: Revealing User Needs and Priorities
Participatory design invites users to tell us about their needs and assumptions by giving them the tools to create their own solutions. In this presentation, I’ll share how we invited users to build paper prototypes as part of a user research strategy for an academic library project. The results revealed user goals and priorities that had not been fully explored in interviews. This user research approach is low-cost, low-tech, high-impact, and highly creative.


Robin Camille Davis

NC State University Libraries

Tuesday March 10, 2020 10:30am - 11:15am CDT
Salon A/B

1:30pm CDT

D22: The User Journey Through Scholarly Communications: A Service Design Roadmap
Scholarly communication is often conceptualized as a jargon-heavy grab-bag of emerging and existing services—a situation that can feel alienating for users. Drawing from practices in service design, we will explore critical questions surrounding quality of experience for users and assumptions hidden under the broad umbrella of scholarly communication.

avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University
avatar for Shannon Smith

Shannon Smith

Scholarly Communication Librarian, Utah State University Libraries

Tuesday March 10, 2020 1:30pm - 2:15pm CDT
Salon A/B

1:30pm CDT

Workshop: Understanding Library Metadata for Design & UX
Please bring a laptop to this session as you will be working within Zoom with a remote instructor. 

This workshop is available to in-person attendees in Austin only. It will not be viewable via the Online Conference platform. 


This workshop teaches the fundamentals of library metadata standards and practices from the perspective of designing user interfaces. We cover standard descriptive practices from cataloging and digital collections and how they are frequently implemented. Finally, we will explore strategies for testing the impact and effectiveness of metadata choices on user experience.

Following this session, participants will be able to: 
  1. discuss the impact of metadata standards and practices on design and functionality.
  2. identify strategies for isolating the effect of metadata from the effects of other design features. 


Jeanette Norris

Brown University

Tuesday March 10, 2020 1:30pm - 4:30pm CDT
Room 301
  2. UX in Practice