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Monday, March 9
 

3:00pm CDT

D11: Personal README Files: User Manuals for Library Staff
Teams at three libraries are using personal README files to improve communication. As README files tell you how to use software, personal README files tell you how best to interact with teammates. Presenters will share the hows, whys and benefits of incorporating personal README files into your team's practice.

Speakers
avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan Library
Rachel Vacek (she/her) manages the Design & Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University... Read More →
avatar for Josh Boyer

Josh Boyer

department head, User Experience, NC State University Libraries
public services, library web, user research,
avatar for Ashley Brewer

Ashley Brewer

Web Systems Librarian, Virginia Commonwealth University (VCU) Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →



Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon D/E
 
Tuesday, March 10
 

1:30pm CDT

D22: The User Journey Through Scholarly Communications: A Service Design Roadmap
Scholarly communication is often conceptualized as a jargon-heavy grab-bag of emerging and existing services—a situation that can feel alienating for users. Drawing from practices in service design, we will explore critical questions surrounding quality of experience for users and assumptions hidden under the broad umbrella of scholarly communication.

Speakers
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University
avatar for Shannon Smith

Shannon Smith

Scholarly Communication Librarian, Utah State University Libraries


Tuesday March 10, 2020 1:30pm - 2:15pm CDT
Salon A/B