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Tuesday, March 10
 

11:30am CDT

D20: Holistic UX for services: or How I learned to stop worrying and love my robot overlord
In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.

Speakers
avatar for Jackie Sipes

Jackie Sipes

User Experience Librarian, Temple University Libraries
ET

Emily Toner

Temple University Libraries


Tuesday March 10, 2020 11:30am - 12:15pm CDT
Salon A/B