Understanding the current state of your UX practice is critical for assessing, advocating for, and ultimately advancing UX work within your organization. This session combines findings from a literature review on assessing UX initiatives’ impact/success with a profession-wide survey of North American academic libraries about UX maturity at their organizations. These findings illustrate the successes and challenges of growing UX maturity and demonstrating impact.
Assessing library space from the perspective of users’ rapidly changing needs and preferences is challenging in that it requires frequent collection of new sets of data to comprehensively capture their experiences, which can involve extensive expenditures of time and energy. This pilot study proposes four different types of space assessment projects that can efficiently capture comprehensive experiential data while meeting users’ rapidly changing needs and preferences.
