All times list are in Central time (local Austin time zone)
Monday, March 9

9:45am CDT

D02: Creating a culture of user-centered decision making: A case study
Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.


Hannah Calkins

Children's Hospital of Philadelphia
avatar for Laura McNamara

Laura McNamara

Children's Hospital of Philadelphia
Laura is the Data Discovery Librarian & UX Designer for the Arcus Program at the Children’s Hospital of Philadelphia (CHOP) Research Institute. Arcus includes a multidisciplinary team of librarians, archivists, data scientists, bioinformaticians, developers, clinicians, geneticists... Read More →

Monday March 9, 2020 9:45am - 10:30am CDT
Salon D/E

1:00pm CDT

D06: A Web Accessibility Audit is Easier with Teamwork
Accessibility is important. But how can a digital accessibility audit fit in with other work that’s on your plate? And what if you’re not an expert a digital accessibility? Learn how Harvard Library created a cross-departmental team to assess websites, prioritize issues, and communicate findings with content editors and developers.

Access the Presentation Slides.


Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library
avatar for Enrique Diaz

Enrique Diaz

Head of Design & Development, Digital Strategies and Innovation, Harvard Library

Maura Ferrarini

Harvard Library

Monday March 9, 2020 1:00pm - 1:45pm CDT
Salon A/B

3:00pm CDT

D10: UX is Negotiation: Getting to Yes (One Sprint at a Time)
Our Applications Development & Support department in the Ohio State University Libraries has practiced Agile methodology for some time. In the last two years, they have begun to gradually incorporate user experience research and design as an influence on their sprint planning. This session will talk about the challenge of improving user experience as a negotiation between the project owner, the stakeholders, the users, the UX researcher, the front-end designer and the back-end developers.


Michelle Henley

Discovery Services Manager, The Ohio State University Libraries
avatar for Phoebe Kim

Phoebe Kim

Front-end Developer, Ohio State University Libraries

Monday March 9, 2020 3:00pm - 3:45pm CDT
Salon A/B

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