Designing for Digital 2020

Understanding the users’ experience with a system may be crucial to a project’s success, but how do you convey this to stakeholders and development partners? In this session, we will discuss how we are building a culture of user-centered decision making by integrating user experience methodologies into the design and development of information retrieval systems at Children’s Hospital of Philadelphia. We will also discuss how we adapted our approach to meet institutional and budgetary challenges.

Accessibility is important. But how can a digital accessibility audit fit in with other work that’s on your plate? And what if you’re not an expert a digital accessibility? Learn how Harvard Library created a cross-departmental team to assess websites, prioritize issues, and communicate findings with content editors and developers.

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Our Applications Development & Support department in the Ohio State University Libraries has practiced Agile methodology for some time. In the last two years, they have begun to gradually incorporate user experience research and design as an influence on their sprint planning. This session will talk about the challenge of improving user experience as a negotiation between the project owner, the stakeholders, the users, the UX researcher, the front-end designer and the back-end developers.