In 2019, Temple University opened Charles Library, an evocative new building designed to connect users to service and technology-rich spaces. Shifting from a “book-centric” to “user-centric” environment, we loaded nearly 1.5 million volumes into an on-site automated storage & retrieval system. This presentation will discuss the development of a new request process as a case study, its impact on our UX practices, and the introduction of a holistic approach to user experience in the building.
